Terminal isn't responding — what to check

If the terminal does not respond or the chart fails to load, run through this checklist from top to bottom.

1. Reload the terminal

• Refresh the page so the chart and AI panel reload.
• Close and reopen the AI panel from 'Ask With AI'.
• Try a different browser or disable blocking add-ons if the chart stays blank.

2. Plan and wallet

• Confirm your plan is active on the Billing page.
• Check the Usage page for remaining AI wallet balance and daily tokens.
• Top up your wallet if the balance has run out.

3. Supported market

Jenvu is tuned for XAU/USD on the 30-minute timeframe. Requests about other markets stay in general chat mode.

4. Still stuck

Start a new chat from the History menu in the AI panel, then retry your question. If the issue continues, contact support from the Help Center.